Privacy policy
Privacy Policy
Introduction
Ardolino Counselling is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, and store personal information in compliance with the UK Data Protection Act 2018 (DPA), the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Collection of Personal Information
We collect personal information from our clients in the course of providing counselling services. This may include, but is not limited to, your name, address, phone number, email address, and any other relevant personal details. We will only collect personal information that is necessary for us to provide our services to you.
Use of Personal Information
We use your personal information to provide you with counselling services, and to communicate with you regarding appointments and other matters related to our services. We may also use your personal information for the following purposes:
To improve our services
To comply with legal and regulatory requirements
To contact you about new services or promotions that may be of interest to you
Disclosure of Personal Information
We will only disclose your personal information in the following circumstances:
With your consent
To comply with legal and regulatory requirements (including safeguarding concerns)
To protect our rights and property
We may also disclose your personal information to third-party service providers who assist us in providing our services, such as our appointment scheduling system or payment processor. We will only share the minimum necessary information with these providers, and they are contractually obligated to protect your personal information in accordance with our privacy policy and applicable privacy laws.
Retention of Personal Information
We will retain your personal information for as long as necessary to provide our services to you, and as required by applicable laws and regulations. We will securely dispose of your personal information once it is no longer needed.
Security of Personal Information
We take the security of your personal information seriously and have implemented reasonable measures to protect it against loss, theft, and unauthorized access. These measures include but are not limited to:
Use of secure and encrypted technology to protect electronic records
Secure storage of paper records in locked cabinets
Restricted access to personal information by authorized personnel only
Your Rights
Under the DPA and GDPR, you have the right to access, correct, and delete your personal information. You also have the right to object to the processing of your personal information, and to withdraw your consent at any time. If you wish to exercise any of these rights, please contact us at jolian@ardolinocounselling.com.
Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time, and will post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at jolian@ardolinocounselling.com.
Marketing and Communication
We may use your personal information to communicate with you about our services, including sending you newsletters or promotional materials. You can opt-out of receiving such communications at any time by contacting us or by clicking on the unsubscribe link at the bottom of the email.
Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to collect information about your browsing activities on our website. This information may include your IP address, device type, browser type, and pages visited on our website. We use this information to improve our website and provide you with a better browsing experience. You can control the use of cookies through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend that you review the privacy policies of these websites before providing any personal information.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.
Complaints
If you have any complaints about our handling of your personal information, you can contact us at jolian@ardolinocounselling.com. We will investigate your complaint and take appropriate measures to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO).
Conclusion
Ardolino Counselling is committed to protecting your privacy and personal information. We will continue to review and update our Privacy Policy to ensure that it remains in compliance with applicable privacy laws. If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us.